Unlock Better Experiences With Our UX Audit
See your website or product through your users’ eyes. Our UX audits reveal friction points and guide improvements in UX and design.
What is a UX Audit?
A UX audit is a structured evaluation of how real users experience your site or product. It highlights where users hesitate, get stuck, or drop off, and explains what’s causing it.
We assess both visual design and end-to-end user experience, drawing on UX best practices and patterns from high-performing ecommerce and digital products. By combining visual feedback with UX insights, we provide a clear, holistic view of performance, risks, and opportunities for improvement.
Focus Areas
We take a hands-on approach across the key parts of the experience
User flows & navigation
Are visitors reaching their goals efficiently?
Usability & interactions
Are buttons, forms, and calls to action intuitive?
Design consistency & branding
Are visuals cohesive and aligned with your brand?
Accessibility & inclusivity
Can everyone use the site with ease?
UX Audit Options: Micro vs Macro
We offer two levels of UX audits depending on how deep you need to go. While Micro audits are a quick check, Macro audits give the full picture, across devices and critical user flows.
Micro
Device
Desktop
Coverage
We’ll scan all pages at a high level, with selective deep dives into areas where usability concerns are more noticeable.
Depth
Journey coverage is limited to isolated touchpoints rather than full user flows.
Macro
RecommendedDevice
Multiple (Desktop, Mobile, etc.)
Coverage
Multiple critical flows and pages, such as:
- Homepage
- Product Listing Page (PLP)
- Product Detail Page (PDP)
- Cart/Checkout
- Confirmation
Depth
The audit will cover key pages and user paths across desktop and mobile, focusing on UX challenges that impact the overall experience.
How Our UX Audit Makes a Difference
Your users’ experience affects everything from engagement to conversions. By partnering with us, you’ll:
Get insights based on both data and human behaviour
Prioritise improvements that have the most impact
Avoid costly redesigns by addressing the right issues first
Make informed decisions to enhance usability, satisfaction, and performance
Why work with us?
Our audits give you insights you can act on. We help you improve usability, boost engagement, and make smarter design decisions.
Frequently asked questions
How long does a UX audit take?
Most audits take 1–3 weeks, depending on the size of your website or product. We provide a clear timeline upfront.
Do you need access to our analytics or user data?
Ideally, yes. It helps us deliver the most accurate insights. But we understand the limitations, so our audits are designed to work even without full access. Think of it as a bonus, not a blocker.
Can a UX audit improve conversions?
Yes. By identifying friction points and streamlining the user experience, our audits often lead to higher engagement and better conversion rates.
Is a UX audit only for websites?
No. We audit web apps, mobile apps, and digital products too—any experience your users interact with.
