Round-the-clock coverage to keep your site running smoothly
Your store never sleeps. Neither do we. Our 24/7 development support keeps your platform fast, stable, and secure—day and night. With on-call experts, clear SLAs, and a streamlined ticketing process, issues are caught early and resolved fast, before they impact your business.
What's Included
Monitoring & Prevention
We proactively monitor alerts, errors, and peak traffic patterns to prevent issues before they impact your site. Insights feed into regular governance meetings to keep your platform performing smoothly.
Governance & Reporting
Stay fully aligned with real-time dashboards, weekly and monthly performance reviews, and quarterly strategy sessions—giving you visibility, insights, and long-term planning for your 24/7 support.
24/7 Escalation Framework
Our escalation process ensures urgent tickets move quickly through the team until resolved:
15-minute first response (triage)
Four-layer developer rotation to maintain continuous coverage
Escalation every 15 minutes until actioned
Senior management alerted if thresholds are reached
This structured approach ensures SLA compliance and keeps your store protected at all times.
Who We Support
Agencies supporting multiple Magento merchants
Magento merchants with global traffic
Stores with peak trading periods (BFCM, seasonality, flash sales)
Businesses with critical uptime requirements
Teams needing additional out-of-hours development coverage
How it Works
Log In to the Support Portal
Visit https://devteamph.zendesk.com/ and log in using your credentials.
Set a Priority Level
Let us know how urgent the issue is so we can route the ticket correctly.
Raise a Support Ticket
Select Submit a request, describe what happened, and attach any supporting files.
We Take It From There
Your ticket is instantly allocated to your dedicated support team.
